Frequently Asked Questions
Everything you need to know about our clean skincare and baby care products.
What is the shelf life of Mustela products?
Most of our products have a shelf life of 3 years from the date of manufacture. Once opened, please refer to the Period After Opening (PAO) symbol on the packaging, which typically indicates 6 to 12 months.
Are Mustela products safe for newborns?
Yes, our products are specifically formulated to be safe for use from birth on, including babies out of neonatal intensive care. They are hypoallergenic and tested under dermatological and pediatric control.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in unused condition to be eligible for a full refund.
Do you test your products on animals?
No, Mustela does not test any of its products or ingredients on animals. We are committed to cruelty-free practices and comply with all international safety regulations without animal testing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.