Returns & Exchanges

At Mustela, we want you and your little one to be completely satisfied with our skincare products. If for any reason you are not happy with your purchase, we offer a 30-day return window for items bought directly through our website.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Carefully pack the unused items in their original packaging and include the packing slip provided in your confirmation email.

• 3.
  Print and Ship

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned items, we will process your refund to the original payment method within 5-10 business days.